1300 423 696
- Free delivery *
- Pay off over 3 weeks to 12 months
- Instant, easy, direct debit available
Customer Survey - Win $500 to spend at Laybyland
Complete the Customer Survey and go into the draw to win $500 to spend at Laybyland. One winner will be selected from the pool of people who have completed the survey, including supplying their details at the end of it. The $500 will be supplied as a voucher code. It cannot be used with any other offers or discounts. Only existing customers are eligible. The survey must be completed by 11:59pm Sunday 20/9/20. The winner will be notified by email.
General Layby Information
Laybyland is a traditional layby retailer and does not deliver items until the payment plan has been successfully completed.
Regular payments are made weekly, fortnightly or monthly as chosen by you at the time or ordering. Layby periods range between 4 weeks to 12 months/52 weeks/26 fortnights.
Payment methods are credit card (Mastercard, Visa), direct debit or PayPal. The minimum periodical payment is $5.
If payment details need to be changed, please contact our Customer Service Team between 9am and 4pm Monday to Friday.
Your goods will be delivered to the delivery address as shown on your initial order within approximately 14 days from final payment date. If you need to change your delivery details please contact at your earliest convenience. Please be aware changes to delivery address should be made prior to the final payment being processed to ensure a successful update in our system.
Your order can be cancelled at any time before your final payment has been attempted.
Minimum Shopping Cart Grand Total
Please note the minimum Shopping Cart Grand Total that is required to check out on www.laybyland.com.au is $150 after vouchers or discount coupons have been applied.
Pre-Christmas Delivery 2020
For orders where delivery is required prior to the 25th of December 2020, you must set the 'Final Payment Date' on the order at no later than the 30th of November 2020. Any orders with the Final Payment Date set after the 30th of November 2020 cannot be guaranteed delivered prior to the 25th of December 2020.
Future Price Guarantee
If you start a Layby order today, and the price of that product is lower when you finish your payment plan, we will provide you with a Laybyland Future Price Guarantee Discount Voucher for the difference in price. If, however, the price is higher at the end of the plan than it was when you placed your order, you will still only be charged the initial lower price. Please also note that this Future Price Guarantee Discount Voucher can only be used on new orders and not on existing orders. Laybyland has a minimum cart value of $150 after a voucher has been applied and the Future Price Guarantee Discount Voucher will have an expiry of 28 days from its issue date. The Future Price Guarantee Discount Voucher will have a minimum spend requirement that equals 4 times the face value of that voucher (i.e. if the Future Price Guarantee Discount Voucher value is $100, you will be required to spend at least $400 for that voucher to work). Any orders for Apple products are excluded from this price guarantee.
By placing an order and checking out of Laybyland, by default you agree to be subscribed to our database which will enable Laybyland to send account updates and marketing materials to you via email and SMS from time to time. You may unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email or SMS, or logging into your online account.
Please note that from time to time a product that you order may be out of stock or deleted once LaybyLand goes to place that order with the relevant supplier. In this instance LaybyLand will try and find you a similar product and LaybyLand will provide you the option of either (a) receiving that similar product, or (b) receiving a full refund from LaybyLand.
Once you have placed your order, an initial payment of the first instalment is required to be paid within 14 days of the order having been placed. With subsequent payments occurring at the time intervals you have selected. Automatic payments are processed by Laybyland at 12.01am on your selected payment day and will be debited from your selected payment method during that day (or next business day if the date is a public holiday or weekend). If you wish to skip a payment please let us know before midday on the business day PRIOR to the scheduled payment. As payments are automated we cannot cancel them the day they are due.
You can cancel at any time before your last payment has been attempted. If you want to cancel your order please email us at firstname.lastname@example.org and let us know, and please be sure to quote your order number so our team can help you. There may be a 10% of order value Termination Fee as per our Terms and Conditions. If you have not paid as much as the fee we will not charge you any extra. The Termination Fee is to cover our merchant fees and other associated costs to do with creating and processing your order.
If you cancel within 21 days of placing the order there will be no Termination Fee.
Please note all refunds MUST be returned to the same account they were debited from. First refunds cannot, under any circumstance, be processed to a different account. Should the initial account be closed and the first refund attempt be rejected by the financial institution, only then are we able to obtain new payment details to reprocess the refund.
Refund take a minimum of 5-7 business days to be back available in the account for spending.
Changes to Payment Plans
You can make changes to your payment plan via your account on our website. The maximum period that you can extend a Layby Payment Plan is 28 days from the original final layby payment date on an order. Please note changes to payment plans before a scheduled second payment or after a second last scheduled payment need to be done so via Customer Service, email@example.com
Paying orders off early
Please note that an 'Estimated Delivery Date' is set when you initially place your order, and we expect to deliver your order to you on or around that Estimated Delivery Date if you make all your payments successfully when they are due. If you pay your order off early it can take up to 21 days for us to delivery your order from your final payment date.
If a scheduled payment fails we will charge you a $3 failed payment dishonour fee. Please note the amount of your failed payment plus the failed payment fee will be evenly spread over the remaining payments in your layby plan. If you wish to change your new per payment amount, please log into your account, click on your order and click on adjust my payment plan button, or contact customer service. Also, if you have a failed payment and your order goes on suspend the items on your order will be removed from allocation to your order until you have your next successful payment. This may lead to the items that you order not being available for you at the end of your layby plan.
If you miss 2 payments in a row your order will be placed on suspend until we confirm everything is okay with the scheduled payments and payment method.
You will be charged a dishonour fee of $3.00 to cover charges incurred from a missed Direct Debit, Credit Card payment or PayPal. Please note that your financial institution may also charge you a dishonour fee which Laybyland has no control over and is not responsible for.
End of Layby Period and Delivery
We will notify you 7 days prior to your final payment. If your delivery details have changed before despatch, please notify us at firstname.lastname@example.org quoting your order number and change of details. Your order will arrive within 14 days of final payment date, unless otherwise specified. Please note, in some circumstances we are unable to deliver to more remote areas of Australia or may need to charge a delivery fee if our normal couriers do not deliver to your remote location. Please contact our Customer Service Team to confirm delivery is available.
If goods have been damaged in transit, please contact us to arrange for a return and exchange or refund. In accordance with the Department of Fair Trading, goods cannot be returned if you decide you no longer need the item(s) or have changed your mind.
Please see our full returns policy by clicking here.
laybyland.com.au reserves the right to not honour an order if there is a pricing error or it is believed an incorrect total was achieved by way of technical glitch, and will notify the customer accordingly. Laybyland has the right to refuse a transaction in the unlikely case that there is a pricing error or cart error and prices are not shown as correct.
Debit Success are responsible for handling customer payments on behalf of Laybyland.
TERMS AND CONDITIONS OF THE DEBITSUCCESS CONTRACT
This document outlines the rights and responsibilities you have with regard to the ability of Debitsuccess Pty Ltd to directly debit your nominated bank account or credit card for any instalments or fees due by you under the terms and conditions of this Contract and DDR Service Agreement, the terms of which are stated below. Should you have queries regarding your Contract or this DDR form you should in the first instance contact Debitsuccess on 1-800 148 848.
2. PARTIES TO CONTRACT
The "Facility" means the organisation providing the service for which the Customer is paying. The "Customer" means the person or party signing this Contract. “Debitsuccess” is Debitsuccess Pty Limited PO Box 577 Mount Waverley Vic 3149 Phone: 1-800 148 848, E-mail: customerservice@Debitsuccess.com. All communication relating to this Contract is to be sent directly to Debitsuccess. The Customer acknowledges that Debitsuccess has been contracted by the Facility to collect the Instalments due under this Contract, and also acknowledges that all rights of the Facility pursuant to this Contract are able to be enforced by Debitsuccess as if it were the Facility without any involvement on the part of the Facility or the consent of the Customer.
The Customer agrees to pay the instalment amount at the agreed payment frequency until this Contract is terminated in accordance with clause 4 below. Should there be any arrears in payments the Customer authorises Debitsuccess to debit the outstanding balance in order to bring the account up to date.
4. TERMINATION OF CONTRACT
The Customer may terminate this Contract before the expiry of the minimum term or payments if all the instalments and fees due up to the date of termination are paid, and in addition the cancellation fee as specified on the front of this Contract is paid to Debitsuccess. If the cancellation fee has been left blank or has been crossed out then this contract may not be cancelled before the expiry of the minimum term or payments. After the expiry of the minimum term or payments, and after all instalments and fees due have been paid in full, should the box on the front of this Contract requesting termination at minimum term be marked then this Contract shall automatically terminate. Should the box on the front of this Contract requesting termination after the minimum term not be marked, then this Contract shall continue indefinitely until such time as the Customer requests Debitsuccess, after the expiry of the minimum term and after all instalments and fees due up to the date of termination have been paid, for it to terminate. There may be a period of notice of not more than 30 days specified by the facility between the date of request and the date of actual termination during which any payments due must still be paid in full. The Customer shall not consider that this contract has been terminated until such time as this is confirmed in writing to the Customer by Debitsuccess.
5. LATE PAYMENT FEE
A late payment fee of $4.00 is payable by the Customer to Debitsuccess for each reversal of any payment due under this contract.
6. ADMINISTRATION FEE
A one-off fee of $0.00 is payable to Debitsuccess by the Customer on signing of this Contract.
The Customer acknowledges that personal information collected by or held by the Facility or Debitsuccess may be used by third parties approved by the Facility to make offers to the Customer.
To the extent permitted by law, the Facility and Debitsuccess shall not be liable or responsible to the Customer for any direct, indirect or consequential injury, loss or damage to the Customer or the property of the Customer whatsoever and howsoever arising. Should this contract relate to payments for the entitlement to use a fitness or health facility, the Customer acknowledges that with any physical activity, as is likely to be carried out by the Customer at the Facility, there is a risk of both minor and major accidents, injury and death. Understanding and acknowledging this risk, the Customer agrees to use the Facility at their own risk.
9. DEBT COLLECTION AGENCIES
The Customer authorises Debitsuccess to notify any debt collection agency upon default by the Customer in regard to any obligation under this Contract. Should this occur then at Debitsuccess’ sole discretion it may terminate the contract at which time the full outstanding balance for the remainder of the minimum term or payments including any current arrears shall be immediately due in full. In addition Debitsuccess shall add $50 to the outstanding debt as its fee for dealing with the defaulting member. The Customer authorises Debitsuccess to add any further amount to the outstanding debt that might be reasonably incurred by Debitsuccess in collecting the outstanding debt. This further amount shall include the fees of the agency to whom the account is referred which are based on the total amount collected by them.
The Customer acknowledges that provision of services provided by the Facility may change and for the purposes of this Contract is based on "entitlement" to use and not on actual use. The Customer agrees to be bound by the rules and conditions of the Facility. The Facility and/or Debitsuccess may terminate entitlement of use of the Facility by any Customer if the Customer fails to comply with the rules of conduct of the Facility or fails to make payment of any fee on the due date.
11. PROVISION OF SERVICE
Change of location or ownership or the name of the Facility does not absolve the Customer of responsibilities under the terms and conditions of this Contract.
12. INCREASE IN FEES
The Facility or Debitsuccess may at any time AFTER the end of the minimum term, upon sending written notice to the Customer's last known address and giving 14 days notice, increase the instalment amount.
The Customer may at the sole discretion of Debitsuccess and the Facility be able to transfer this contract to another person, or to another participating Debitsuccess Facility. Any transfers to a new Facility must be as a result of the relocation of the Customer to another town or city. Should a transfer occur all of the terms and conditions of this contract shall apply except the payments may be adjusted to be in line with those normal charges made by the new Facility. There will be a fee charged for each transfer.
14. ENTIRE AGREEMENT
This Contract and DDR Service Agreement constitute the entire agreement, understanding and arrangement (express and implied) between the Customer, the Facility and Debitsuccess relating to the subject matter of this Contract and supersedes and cancels any previous agreement, understanding and arrangement relating thereto whether written or oral.
TERMS AND CONDITIONS OF THE DEBIT SUCCESS DIRECT DEBIT REQUEST:
1. INITIAL TERMS
Debitsuccess will debit your nominated account for the amounts and at the frequency of payments as agreed between us on the Debitsuccess DDR Contract signed and accepted by you.
2. CHANGE OF TERMS
In the unlikely event that the initial terms are to change, they can only do so in accordance with your Contract and we must give you at least 14 days notice of the changes including if applicable the new amount, new frequency and next debit date.
3. DEFERRING OR STOPPING A PAYMENT
Should you wish to defer a payment to another date you must contact Debitsuccess before the date of that payment to request the deferment. Deferments are entirely at the discretion of Debitsuccess and will depend on the length of deferment, the current state of your account and your past history. You may request us to stop an individual payment however you will still be liable to make this payment by some other method or your account will become overdue
4. ALTERING THE SCHEDULE
Should you wish to alter the payment frequency or Day to Debit contact Debitsuccess and at our discretion in most instances we will be able to make the changes you require. There may be a fee charged for this service. Any changes made will not affect the total amount you would otherwise have paid over the minimum term of your Contract.
5. SUSPENDING THE PAYMENTS
Suspension of payments may be possible under the terms of your Contract. Payments may be suspended for a minimum of 2 weeks at a time so long as the total time suspended within the minimum term does not exceed 6 weeks. In order to suspend payments you should contact Debitsuccess at least 3 days prior to the date of the first suspended payment. There is a charge of $ 5.00 per week while the contract is suspended unless a different fee is specified on the front of this Contract.. Any time spent on suspension will be added onto the minimum term of the Contract so that the sum of the instalments payable for the minimum term or number of payments shall still be payable regardless of any suspension or suspension charges made.
6. CANCELLING THE PAYMENTS
You can cancel this Direct Debit Request Authority by requesting this of Debitsuccess or your bank. Cancellation of the authority to debit your account will not terminate this contract or remove your liability to make the payments you have agreed to.
If you dispute any debit payment, you must notify Debitsuccess immediately. Debitsuccess will respond to your dispute within 7 working days and will immediately refund the amount of the debit if we are not able to substantiate the reason for it.. If you do not receive a satisfactory response from us to your dispute contact your financial institution who will respond to you with an answer to your claim within 5 business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing.
8. NON WORKING DAY
When the day to debit falls on a weekend or public holiday the debit will be initiated on the next working day.
9. DISHONOURED PAYMENTS
It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured Debitsuccess will debit you an additional $10 with your next payment and may, if we have not received instructions to the contrary from you, debit both the current due payment and the now overdue payment(s) on the same day. Debitsuccess may debit other fees or costs involved with debt collection in accordance with the terms and conditions of the Contract.
Direct all enquiries to us, rather than your financial institution, and these should be made at least 1 working day prior to the next scheduled debit date.
11. YOUR OTHER RESPONSIBILITIES
In addition to those already mentioned, you are responsible for ensuring that your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide Debitsuccess with a new account number.
Your account records and details will not be disclosed to any outside person or entity accept in accordance with the rules la id down in the Contract and where such information is required in connection with any claim for an alleged incorrect or wrongful debit.