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1300 423 696
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  • Pay off over 3 weeks to 12 months
  • Instant, easy, direct debit available
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Frequently Asked Questions


What is Laybyland and how does it work?

Laybyland is a layby department store. You choose a plan that suits you and pay off in regular instalments until your total is all paid out. Your goods are then delivered to your door.


What sort of plans are there?

You choose your own plan in the cart. Choose between weekly, fortnightly or monthly payments. Then choose how many payments, ie from 3 weeks to 52 weeks, or 1 month to 12 months.  Choose the start date for your first payment. That's it!  The cart will automatically calculate your instalment amounts.


Can I change my payment plan during my layby?

Yes you can! This can be done by simply emailing or calling the customer service team who would be happy to make these changes.


Can I change the items on my order during the layby?

As a general rule we can change items on your order during the course of your layby - please contact Customer Service and we can arrange this for you.  Please note, changes may not be possible if there is less than 4 weeks to go until your final payment. Please note, should excessive changes be made to an order additional administrative fees may be incurred.


Who collects the payments?

DebitSuccess handle the payments. They keep us updated on your payment progress. If you ever need to contact them for any reason or to change your account information, their phone number is 1800 148 848.



How do I know when my item is on its way?

Once your order has been paid off in full you will receive a confirmation email from us and another email once it has been dispatched with tracking information.


What if I am not home when my order is delivered?

If no-one is home when your order is delivered the courier or Australia Post will leave a calling card for you with details on how to arrange a re-delivery or which Post Office your order has been taken to for collection.


What if the item I ordered is cheaper than I paid at the end of my layby?

If an item you have ordered, and paid for in full, is displayed on our website for a lesser amount when your item is shipped we will email you a Price Guarantee voucher for the value difference (please refer to our Price Guarantee T&C’s for full conditions).  


Do you Price Match with other online retailers?

We will look at Price Matching if you find an item advertised for less on another online layby store only.  Please let us know if this occurs and we will see what we can do!


Do your items come with a Warranty?

All our items come with the same warranty that suppliers or other retailers offer.  Warranty information is usually displayed with item information.


What if I get an item that is faulty?

If you receive an item and it is faulty please contact our Customer Service team and we will endeavour to repair or replace the item as soon as possible.


There is something I want to layby that is not on your website, what can I do?

If there is an item you are wanting to layby that is currently not displayed on our website please send the details through to us and we will see if we can add this product to our catalogue and let you know the layby price.


Can I pay off my layby early or make extra payments?


If your order number is 4 digits or less go to the DebitSuccess website and click the green "Pay Now" button. You will need to know your reference number. DebitSuccess will have provided you with this in their welcoming letter to you. If you do not know it, please email us at and we will provide it for you. You can also call DebitSuccess on 1800 148 848 and they can take your payment over the phone. DebitSuccess will keep us updated on your payments and will also notify us once you have paid out your layby in full.

If your order number is 5 digits or greater you can make changes to your own order by contacting us on 1300 423 696 and we can make the change for you.


Can I "Buy Now" without having to layby?

No, the minimum layby term is 3 weeks.


How can I cancel my order?

You can cancel at anytime before your second last payment. If you want to cancel your order, just email us at and let us know. Please quote your order number (if known). There is a 10% cancellation fee as per our Terms & Conditions. The fee is capped at $200, or if you have not paid as much as the fee, we will not charge you any extra. The cancellation fee is to cover our merchant fees and other associated costs. If you cancel before your first payment is taken out, there will be no cancellation fee.